Support

Welcome to My Souq SA Support — We’re here to help you with anything you need!

💬 Get in Touch

Our team is always ready to assist you with your questions, orders, or product inquiries.
You can reach us through:

Email: Support@mysouqsa.com
Helpline: 9200721100
(Available Saturday – Thursday, 9:00 AM – 9:00 PM KSA time)

We aim to respond to all inquiries within 24 hours.

🚚 Shipping Information

We offer fast and reliable shipping across Saudi Arabia.
Once your order is confirmed, you’ll receive a tracking number via email.

Delivery Time: 2–5 business days (depending on your location)
Shipping Partners: Leading local and international couriers
If your order is delayed or you haven’t received tracking details, please contact our support team.

🔄 Returns & Refunds

We want you to be completely satisfied with your purchase.
If you receive a damaged, defective, or incorrect item, you can request a return or exchange within 14 days of delivery.

Return Conditions:

Items must be unused, in original packaging, and with all tags attached.
Certain products (such as personal care items or perishables) may not be eligible for return due to hygiene reasons.

Refund Process:
Once we receive and inspect your returned item, a refund will be processed within 5–7 business days to your original payment method.

For any return or refund requests, please email us at
📧 Support@mysouqsa.com
or call 📞 920072110

❤️ Our Commitment

At My Souq SA, your satisfaction is our top priority. Whether you need product assistance, order updates, or help with returns, our team is here to make your shopping experience smooth and enjoyable.