POEDAGAR Men'S Luxury Business Watch

Returns Policy

Refund & Replacement Policy Thank you for choosing Emirateo. We are dedicated to delivering a reliable and high-quality service experience. This Replacement Policy outlines the terms and conditions under which you may request a product replacement. By purchasing through Emirateo, you acknowledge and agree to the terms stated herein: 1. Replacement Eligibility 1.1 Product Condition Emirateo guarantees that all products are shipped in their original condition. If you receive a product that is incorrect, defective, damaged, or broken upon delivery, you may be eligible for a free replacement, subject to the conditions of this policy. 1.2 Reporting Period To be eligible for a replacement, you must report the issue to our customer support team within 24 to 48 hours from the time of delivery. Any requests received after this window will not be considered for replacement. 2. Replacement Request Process 2.1 Step 1: Initiation To initiate a replacement request, you are required to: Send a clear video evidencing the issue (i.e., incorrect, damaged, or faulty product) via Email to our customer support team within the designated time frame. Note: In many cases, issues arise due to improper product usage. Our support team may offer troubleshooting guidance before confirming eligibility for replacement. Once the product is confirmed as defective or incorrect, you may choose the following option: 3. Replacement Options Option – Courier Pickup Alternatively, Emirateo can coordinate a courier pickup from your location. A replacement will be processed and dispatched within 24 to 48 hours of successful pickup. The product must be securely packed in its original packaging, including all accessories. 4. Important Terms Change of Mind: Replacements will not be offered in cases of buyer's remorse or change of mind. Product Condition: Returned items must be in their original, unused condition with all original packaging and accessories included. Failure to comply may result in the rejection of the replacement request. 5. Refund Policy Please note that Emirateo does not offer refunds under any circumstances. Only valid replacement claims will be processed in accordance with this policy..

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.